We will respond to you within 24-48 hours with the RMA form that you will need to fill out and ship back along with the products. A refund for the product value will be processed back to your original payment method less the cost of the prepaid shipping label and restocking fee of $1.95 per item. Should you feel that you are not happy with our products for any reason within 30 days of receipt, please fill out our contact form with your order # and let us know if you are looking to return or exchange a product. Petunia Skincare offers a 30 day money back guarantee. We will do our best to accommodate your needs. If you need to change an order you have already placed, please use our contact form with the subject "Can I Change My Order?" and include your Order # in the email body. Order change requests must be made within 24 hours from time of order placed. Payment will be processed in the most current exchange rate and will appear so on your bank statement. Once the package has been transferred to the shipping provider, Petunia Skincare is no longer responsible for other delays that may occur.Īll prices shown online are in USD. Please note that international orders can take up to three weeks to arrive after they are shipped since all orders must pass through customs and this time frame is completely at the discretion of the shipping providers. The cost of shipping is paid directly to the shipping provider, and therefor is not refundable. Please note, if you choose not to pay duties on import and return the package, we will refund your order less any shipping paid. If you decide to refuse your package or not pay the duties, it will be sent back to us. After you receive your tracking number, it is your responsibility to track the progress of the package, as you will not always be notified of customs holding your package. We, the seller, are not responsible for any customs charges. We are also not responsible for packages that are refused due to high duties and taxes packages that don't clear customs due to country restrictions or any additional package delays.
If customs charges occur, you, as the buyer, are 100% responsible for these charges. Unfortunately, we cannot predict the costs of these fees, but they can range up to 18% of the total cost of goods. Orders placed internationally (outside the U.S), are subject to duties, taxes, tariffs, and other fees defined under the destination country’s laws and regulations.
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